FAQ

Orders & Account

  1. How do I place an order on cherryvicente.com?

    Simply browse our collection, select your preferred size and color, click "Add to Cart", and proceed to checkout. Follow the prompts to enter your shipping details and complete your payment securely via Shopify Payments.

  2. Can I modify or cancel my order after placing it?

    We process orders quickly! If you need to change or cancel your order, please email us immediately at support@cherryvicente.com. If your order has not yet entered processing (within the 1–3 day window), we will do our best to accommodate your request.

  3. How do I know what size to order?

    Each product page includes a detailed Size Guide with precise measurements for bust, waist, hips, and length. We recommend measuring yourself before ordering to ensure the perfect fit.

  4. Do I need an account to place an order?

    No, you can check out as a guest. However, creating an account allows you to save your shipping details, view order history, and track current orders easily.

Shipping & Delivery

  1. How much does shipping cost?

    We offer Free Shipping on all orders shipped to North America, with no minimum spend required.

  2. How long will it take to process my order?

    Order processing takes between 1 to 3 business days. Once processed, your order will be dispatched immediately.

  3. How long does delivery take?

    Standard delivery across North America takes 5 to 7 business days after dispatch. Total estimated delivery time is approximately 6 to 10 business days from the moment you place your order.

  4. How can I track my shipment?

    As soon as your order ships, we will send you a confirmation email containing a direct tracking number and link. You can check your shipping status at any time.

  5. What should I do if my package is delayed?

    While shipping usually takes 5 to 7 business days, unexpected carrier delays can occur. If your package hasn't arrived within 10 business days of ordering, please contact us at support@cherryvicente.com, and we will investigate immediately.

Payments & Security

  1. What payment methods do you accept?

    We process payments securely through Shopify Payments. We accept major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.

  2. Is my payment information secure?

    Yes, absolutely. All transactions are encrypted through Shopify Payments using PCI-DSS Level 1 compliance, ensuring your financial and personal data remains 100% secure.

  3. Are prices tax-inclusive?

    Yes, all prices listed on cherryvicente.com include applicable taxes (含稅價). The price you see on the product page is the final price for the item.

Returns & Refunds

  1. What is your return policy?

    We offer a 14-day free return policy. You have 14 days from the date of package delivery to request a free return.

  2. How do I start a return?

    Email our support team at support@cherryvicente.com with your order number and the item(s) you wish to return. We will issue a prepaid return label and instructions for sending the item back.

  3. Are return shipping fees covered?

    Yes! We cover the return shipping costs for eligible returns submitted within the 14-day window.

  4. How long does it take to receive my refund?

    Once we receive and inspect your returned package, your refund will be issued back to your original payment method within 5 to 7 business days.

  5. What if I received a damaged or incorrect item?

    We apologize for any inconvenience! Please contact us within 48 hours of delivery at support@cherryvicente.com with photos of the issue, and we will arrange a free replacement or immediate refund.

Products & Brand

  1. How can you offer high-end runway style designs at such affordable prices?

    By working directly with direct-to-consumer manufacturing facilities and eliminating traditional retail markups and middleman fees, we pass maximum savings directly to you—offering premium, trend-forward fashion at a fraction of high-end boutique prices.

  2. Are your products affiliated with other luxury designer brands?

    No. cherryvicente.com is an independent fashion brand. All products featured on our store are our own curated items and are not affiliated, associated, authorized, or endorsed by any third-party fashion labels or brands.

  3. How should I care for my garments?

    Care instructions vary by fabric. Detailed care labels are sewn into each garment, and specific washing recommendations are also provided on individual product pages.